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HiI have domain.com located on Google Apps platformUser can receive Agents response in user email.System is not updating user reply when they respond in the email. It is not recorded in the system.I enabled debugging logs but I cannot see anything. Testing sending emails from system works fine. Page where configuration of emails are are not reporting any problems. Successfully updated this emailAbout this osTicket InstallationServer InformationosTicket Versionv1.9.12 (19292ad) — Up to dateWeb Server SoftwareApache/2MySQL Version5.5.46PHP Version5.5.22