Mails Import Date

alifopensrc · May 31, 2016

Hi,Is there a way to import mail into the ticket system preserving the date of when the email was sent?I can't seem to be able to find a feature that lets it preserve the date.Thank you.-AOS.

ntozier · May 31, 2016

There is no 'backdate' mode for checking mail. When osTicket checks for the mail it generates the ticket with the current date.

stelaso · Jun 12, 2016

@alifopensrc. I would schedule CRON to run email fetching as frequent as every 3-5 minutes.Basically, the email date and time is "practically copied" onto the tickets.I suppose email fetching won't cause too much of server workload.