Greetings,I'm running OS Ticket 1.9.7, Apache, Synology NAS.When users get responses, the links result in 404 errors.Two links in the email point to the same URL:https://helpdesk.site.org/osticket/upload/scp/%%7Brecipient.ticket_link%7DWhen a user receives it in the email response, the first link produces a 404 error resolving to here:https://helpdesk.site.org/osticket/upload/scp/%25%7Brecipient.ticket_link%7DThe second link in the same email, that looks the same as the first turns into this:https://helpdesk.site.org/osticket/upload/view.php?auth=o1xaiaaaaczaaaaaud09y%2BW0RPtPSA%3D%3Dbut turns into this and works: https://helpdesk.site.org/osticket/upload/tickets.php?id=89Any ideas?   I'm new to this software.ThanksFred

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I'd check the email templates and compare the link that works against the one that does not. :)

6 days later

Yes, that's what I've been doing, but it's odd that many consistently don't work and that the one that consistently does work gets changed in transit by something in the application.For example, the template most used is the Response/Reply template.   The link in the body and the link in the footer are the same in the templatehttps://helpdesk.site.org/osticket/upload/scp/%25%7Brecipient.ticket_link%7DBut the one in the footer becomes this when received (and works):https://helpdesk.site.org/osticket/upload/view.php?auth=o1xaiaaaaczaaaaaud09y%2BW0RPtPSA%3D%3D

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