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In OS ticket v1.9.12 ,when user creates the ticket there is a option beside subject " date" as mention instead of text format so plz suggest me the code or procedure for changing the format
in subject field i'm getting date need to change it to text format
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I haven't the foggiest idea what you are talking about. Perhaps if you provide a screen capture to high light what you are seeing?
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i had attached the file plz check , i know issue why it is coming . but i don't know how to modify .the script
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It appears that you changed your Subject to a time field.Admin panel -> Manage -> Forms -> Ticket Details
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yes i done and forget ..now it is resolved oly for ticket got it from mail . what abt web portal ticket creation
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Old tickets are not going to suddenly have a different subject...Unless you go into each ticket and edit the subject.
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k thanx ntozier
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very welcome.