I have the problem that osTicket sometimes can't geht the right recipient automaticly. In this cases I have to add the right recipient manual. Thats working very well. But I can't remove the wrong recipient???! I only can remove my manual added recipient but not the wrong first recipient neither I can change the email address of the first recipient. Anything other I can do?
First of all you haven't told us what version of osTicket you are running, so we cannot tailor our reply to you.I have never seen the system get the wrong sender email. What email software are you running? Whats your use case that if cannot find the sender?Q: But I can't remove the wrong recipient???!A: Sure you can, edit the ticket.Q: neither I can change the email address of the first recipientA: Sure you can, edit the user.Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
I see. I missed something and I was not very clear with what my problem is.1. I'm using osTicket v1..9.122. oTicket isn't getting the wrong sender E-Mail. The e-Mail is just delivered from a portal who is replacing the real sender e-Mail with something like 23487233243-32234243@portal.com (like ebay, Amazon and so on are doing) and I have to edit it to send my answer directly to the guest.My fault was that I was trying to change the recipient address in the 'reply to' area with the dropdown list of the recipient. That was wrong. I have to edit the user in the top area of the ticket.BUT there also seem to be a bug:If I click at the user name in the top area of the ticket there is a dialog to change the user (Button 'Benutzer ändern'). Then button 'Neuen Benutzer hinzufügen'. Then I can choose a new existing User or add a new one. After pressing the button 'Fortfahren' the dialog is finished and noting has changed.I suppose by that I had the feeling it is not working.My workaroung now I to edit the '23487233243-32234243@portal.com' user completely. That works fine for me.
