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>I run a script every night on our webserver that hosts

OSticket v1.9.12. I notice today when I restored the MySQL database and compared

the tables to the original database that it’s missing table OST_user_email

which appears to store all of our user’s email addresses. I have not yet

restored the Document root directory of OSticket to see if everything functions

as expected, but could anyone explain why this table might be missing from

the backups?

mainDB.png

restoreddb.png

The only reason why it would be missing from backups, is that it was not backed up.Since osTicket does not have a backup mechnism that would be on whoever took the back up.

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