Hi,First things first:osTicket Versionv1.10-rc.2 (231f11e) —  Up to dateWeb Server SoftwareApache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.6.15MySQL Version10.1.10PHP Version5.6.15I'm trying to see if I could make it possible to drag and drop attachments directly from an outlook e-mail to the ticket. Based on googling it seems this is not possible at the moment, but it would be nice if it was. Attached a screenshot of the error when a user tries to do it.So instead of getting that working, I would like to edit the "Drop files here or chose them" text in the reply box to also say (drag and drop from an e-mail doesn't work) or something along those lines, but for the life of me I can't find where that piece of text is. Thanks in advance,Jim

attach from email.jpg

Correct you cannot drag and drop them from an email (or at least not with any email client or web browser I know of)  but you can drag and drop the actual file.The area of the code you are looking for is:\include\class.forms.phpLine 3607                __('Drop files here or %s choose them %s'),

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