osTicket (v1.9.8.1)I moved my server from shared to VPS.I had to change my !#/php line in my pipe.php to make it work againSince I moved my server, I can not upload a files.I get a "file upload error unexpected 500"Why would it stop uploading files?
I can think of a number of reasons.First and foremost would be are you running the storage: filesystem plugin?Do you have a Fire wall?Are you running mod_security?Is your php set to allow file uploads?Have you consulted your PHP error log?Have you consulted your webserver error log?What version of PHP are you running?Please help us to help you by reading and following the posting
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PHP 5.6.16Initially i was not running the filesystem plugin, but I hastily installed it and the entire osticket crashed.I have deleted the helpdesk folder, downloaded ostTicket v1.9.12, and uploaded it to server. ran the install script and it tells me:Required:These items are necessary in order to install and use osTicket.CHECK - PHP v5.3 or greater — (5.6.16)CHECK - MySQLi extension for PHP — module loadedRecommended:You can use osTicket without these, but you may not be able to use all features.CHECK - Gdlib extensionCHECK - PHP IMAP extension — Required for mail fetchingCHECK - PHP XML extension (for XML API)CHECK - PHP XML-DOM extension (for HTML email processing)CHECK - PHP JSON extension (faster performance)CHECK - Mbstring extension — recommended for all installationsCHECK - Phar extension — recommended for plugins and language packsIm hoping to just install this one and then link it to my old database.
when i link the new install to the old database, it results in the same crash error.I assume it is a corrupted database.
I do not see any more information regarding the actual error (PHP log or webserver log).Please provide more info. Thanks
I'm seeing the same thing on an install I have for a client.First and foremost would be are you running the storage: filesystem plugin? No... no plugins runningDo you have a Fire wall? No, not on this boxAre you running mod_security? nopeIs your php set to allow file uploads? YesHave you consulted your PHP error log? Not yetHave you consulted your webserver error log? Yes, just shows 500 error which isn't very helpfulWhat version of PHP are you running? 5.6 fastcgiThis was working... host is a vps at dreamhost. thanks for any help
oh yeah.. 1.9.12 is the OSticket version. Thanks.
OK, figured it out on this one. The /tmp partition was full. Since they took away my root access on this VPS, I couldn't look at that. Once they cleared it out, things are good to go again. maybe that is your issue too PhilK?
My tmp was only at 3%After I transferred my server to a VPS, mbstring and mySQLi were not enabled.
I had this error. I was using OST 1.14.1 with PHP 7.4.3. Downgrading PHP to 7.2.29 solved it for me. Along the way I also enabled the php fileinfo extension. That might also be required but did not resolve by itself.
