An organization and/or project column in the main tickets would be great!

Sounds like you are describing the forth coming queues feature which is supposed to be included in the version after 1.10.

Not sure, could you give me a link or details? Couldn't find it with neither Google nor forum search.

I think it is called "custom queue" feature:https://github.com/osTicket/osTicket-1.8/pull/2577

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