Hi there,

We would like to be able to track the time we spend on tickets. This is to track how much time we spent for each customer every month.

A simple but effective solution would be an additional field in the ticket with the time (in minutes) and an additional table with the "ticket-number => ticket-time" records.

Anyone else here that would also need to be able to track the time needed for resolving tickets?

Thanks a lot for this great software!

Thomas

There are a couple ways to do this.  one is with custom fields.  The other is with the Time Tracking mod.https://github.com/osTicket/osTicket-1.8/pull/1419

Hi Neil,

Thanks again for your reply. I wanted to say, you and all of the osTicket team are doing an exceptional job here on the forum and with the software.

Your response times here on the forum are really an warp speed!

Thanks a lot for this!

Very welcome.And thanks, we try. :)

2 years later

Hi I had a look at the above time tracking mod. I installed it with no errors as per the install doc but none of the features show up. Am i missing something? I am running OsTicket 1.10.1thanksJD

@[deleted] you would need to contact the author of that 3rd party mod for support.

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