I have OSticket 1.9.12 running on Server 2012r2 with Xampp 5.5.30The portal is setup but when I register a user a confirmation email never arrives. What is going on?-Dane

You haven't told us how you have email configured...Have they checked their spam filters?Have you confirmed that emails are going through the mail server?Do other emails go out?

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OK, update, I have the email portion working. Now, I want to modify the registration email. Currently it reads the following:--Hi kate, We've created an account for you at our help desk at http://localhost/helpdesk. Please follow the link below to confirm your account and gain access to your tickets. http://localhost/helpdesk/pwreset.php?token=R0SBpIA5=tOvxVvjUxcXUN0FghuBm8OGIdsptfa8vYP0gggz Your friendly Customer Support System Butler Eagle--I want to change "localhost" to my server's name or IP so the link works. I opened up pwreset.php with notepad++ but I'm not sure what I should be changing or if I'm in the right place. 

Admin panel -> Settings -> Help Desk URL

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