Hi everyone and thank you in advance for any answer you'll provide.I've recently installed OsTicket v1.9.12 (19292ad) and the Authentication :: LDAP and Active Directory v0.65 plugin.Here's is how i configured it:Default Domain: domainname.sede.domDNS Servers: 10.0.0.XLDAP Servers: DC-XXSearch User: DOMAIN\AdminaccountPassword: (therighitoneofc)Search Base: dc=domainname.sede.dom,ou=TicketSystemLDAP Schema: Microsoft Active DirectoryStaff Authentication:  Enable authentication of staff membersClient Authentication:  Enable authentication of clientsActually the configuration seems to work,I've created a new agent account with the name of a user inside TicketSystem ou and Authentication Backend set to Active Directory or LDAP,with this agent I can successfully login using domain password.Now I'm trying to do the same with clients but I don't understand how to make it works.I've found in the Users-> Organizations section the chance to create an organization and link it to a domain,however, it doesn't accept ou=TicketSystem filter and, even if I just set it to domainname.sede.dom, it does not brings domain users to osticket.I hope my post is clear enough,thanks again, have a good evening.

Try altering your Search Base to something more like this:OU=TicketSystem,DC=domainname,DC=sede,DC=domAre your users (clients) and agents (staff) in the same ou?

Ntozier is correct, there is only 1 search base for both, users and agents, so you need to adjust it maybe.

Just tried with that kind of search base but the result is the same,agents can successfully login while users don't.How I said, the configuration seems to work,it's probably about something that I can't figure out how to do.Do I have to press some kind of button to import users?In a well configured ost, how should it work?Users can just use their domain account to open a ticket,there is no necessary action to be taken but the domain configuration?

I think that they still have to register for an account in osTicket even though its authing against LDAP, but @[deleted] would know better than I in this department.

I've tried to manually create a user, however, there's no way to set it to ldap auth by using the webinterface,so I've inserted the record manually into the ost_user_account table defining ldap as backend,unfortunately is still not working.I'm actually debugging the code and it seems the authenticate function does not return the proper value.Could it be?Thank you for your answers

You should probably setup a test account in your AD (with email)go to the ticket system.register for an account.verify the emailthen try logging into the ticket system.

a month later

Actually the client authentication is still not working.It seems like it's not implemented at all.If there's someone who's willing to show me a properly working osticket systemI would really appreciate it.Here's my email: p.lanzone@bricofer.itand skype: p.lanzone.bricoferThank you

My clients use AD authentication daily...You have it enabled?You added the client or registered their account?They are in ad with the same username? 

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