Hello. I have 2 issues that I can't get over with.The first are emails.I configured 2 emails: tickets@ and alerts@, where tickets is fetched and default system e-mail. Alert is used to send alerts, and configured like that on system - emails. But always receive new ticket alert from tickets@ and not the other one. Tried to delete and reconfigure and nothing works.Also I build a new place on new tickets where a user can 3 select 3 options (3 campus). Based on campus I assign the ticket to a team. This from the web form, but it never works. Looked in the DB and I don't have any team_id on ticket table. In this case I have a department because I add a filter to a specific address, but wanted to add from web form. Can some one help me? Thank you in advance!

moderators note: the html table and formatting made everything that used to be where this note is unreadable. So I've removed it (ntozier)

Version of osTicket?Admin panel -> settings -> emails?Ticket Filters only work on new tickets.Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

Sorry for the missing information. Let's see:OsTicket v1.9.12 (19292ad)Apache/2.4.7 (Ubuntu)MySQL 5.5.46PHP version 5.5.9-1ubuntu4.14Email settings:blankThis is the ticket filter for the Webform:blankThis field, Campus, was created on a custom list with this properties:blankAnd then I'm putting at each item a property for it's name:blankSo when the user select the Campus on the WebForm, depending on the value it will be assigned to the team for that Campus. But only the admin receives the e-mail, and it's sending from tickets@ and not alerts@For the email filter I have this:blankThis is one working but I think it's because I select a specific e-mail. But it's done this way correct? Byt the alerts are being send to team members but from tickets@ and not alerts.After grinding this I have a solution that is on the goof path for working.Thank again for all the help.

Your first image.Default Alerts Email.Then go to Departments. (any of the ones you want to change) and look at:Outgoing Email:

Thank you. That is for the outgoing e-mail correct? But when a new ticket it's submitted online, the new ticket alerts should be sent from the default alert email correct?

Ok think I found it. Under Department, i have the field Auto-Response e-mail, and because I'm assigning a department (and team) I should put it as the alert e-mail correct?

Sorry for another message. That didn't work. Alerts are being sent from tickets@ and the filter is not working

Well after digging, and digging, and reading something somewhere regarding the fields I had Campus on user info...and really wanted on Ticket Details. Moved to there and It's now working. The ticket is assigned.Now for email filter.The e-mail filter should assign the ticket to a team? I receive the alert to my user agent, but shouldn't be assigned it to? Or the filter is just half working?

What is your actual question?  Because you've asked 5 in 4 posts.

Sorry. Now it's for email filter. I want to fetch different emails. I have one now (tickets@) that is going to be assigned to one team, so that team receives a new ticket alert. The alert works, the department is also correct but on the Ticket page the ticket is not assigned to the team. blankThe ticket from 17 is from the WEB and it assigns to the team.The one from 18 is send to the support e-mail, the agent is alerted but the ticket doesn't get assigned.The configuration for the filter is:blankThank you again. Going to be more precise on my questions.

Teams are a cross department "group".  Wouldn't you just want to assign it to the department?

Well I can assign it to the department. Each department is one Campus, so it's seems right. Maybe I didn't understand the team correctly. So, even with the department, it shouldn't appear on assignd to correct? That's going to be for the agent/team?

Q: So, even with the department, it shouldn't appear on assignd to correct?A: Correct.  Q: That's going to be for the agent/team?A: Correct again! :)

OK ntozier, thank you so much. I wasn't understanding teams correctly. Now I understand it. Just need further testing. Thank you for all your patience.

You're very welcome.  Let us know if you get stuck again. :)

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