Hello forum member´s... Not long ago, I started having this problem.To create a new ticket I stay in loading box for several minutes.To shorten the time it takes to create a ticket need to stop loading the page and refresh the page tickets.I do not think it's a problem in the database, because I can stop loading the page of the ticket and the ticket is created in a short time.I have installed the version 1.9.4 of osTicket.Thank you for your comments.

1.9.4 is old, please upgrade and try again.

I can´t upgrade, I made several customizations to the system.I don not want to lose.

You are something around 9 versions behind current... If you have customized your system as you say... then I wouldn't know where to begin to assist you.

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