I am doing a clean installation of osTicket 1.9.12 on my laptop. After filling in all the details of the installation it goes to the installation screen saying its installing. Once installation is finished it comes up with a server 500 error.I am running:- Windows 7 SP1 (x64)- VC Redist 2012 (x64)- xampp-win32-5.6.3-0-VC11The previous version of osTicket that used to work is also not installing now and and giving me same error as in attached screenshot.Any helpwould be greatly appreciated!

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There is no screenshot attached.One post is enough for the same issue ;-)The Error 500 is not so useful to help you.Look at the web server error log. There you should find more interesting errors..

This is the error log: AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH00455: Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.30 configured -- resuming normal operations AH00456: Apache Lounge VC11 Server built: Oct 13 2015 10 AH00094: Command line: 'C:\\xampp\\apache\\bin\\httpd.exe -d C:/xampp/apache' AH00418: Parent: Created child process 7256 AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH00354: Child: Starting 150 worker threads. AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH00098: pid file C:/xampp/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run? AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH00455: Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.30 configured -- resuming normal operations AH00456: Apache Lounge VC11 Server built: Oct 13 2015 10 AH00094: Command line: 'c:\\xampp\\apache\\bin\\httpd.exe -d C:/xampp/apache' AH00418: Parent: Created child process 8652 AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH01909: www.example.com server certificate does NOT include an ID which matches the server name AH00354: Child: Starting 150 worker threads.

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i do attach a file but for some reason it doesnt show

Server error

500Hide detailsThe website encountered an error while retrievinghttp://localhost/osticket/setup/install.php. It may be down for maintenance or configured incorrectly.Reload this webpagePress the reload button to resubmit the data needed to load the page.

You say that your environment is xampp-win32-5.6.3-0-VC11. That version has PHP 5.6.3 integrated. But the line "Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.30" in your log indicates that you are running also a different version of xampp. Mixing two wamp environments is not a good idea..Also should not be used the Microsoft Visual C++ 2008 with this xampp version like it is stated in the readme file there :"Important! PHP in this package needs the Microsoft Visual C++ 2008 Redistributable package from..".As far as I know this packages are not backward compatible. The php error log could also show some useful information.

Ifi ditch it what do I use? Wamp? Tried it qnd same error

Here is the PHP error log PHP Fatal error:  Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osticket\include\mysqli.php on line 165 PHP Fatal error:  Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osticket\include\mysqli.php on line 165 PHP Fatal error:  Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osticket\include\mysqli.php on line 165 PHP Fatal error:  Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osticket\include\mysqli.php on line 165 PHP Fatal error:  Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osticket\include\mysqli.php on line 165

This means the maximum execution time for php scripts is reached.The script can't be executed correct.You should increase the max_execution_time value defined in your php.ini and then restart the webserver.

It Worked! Finally! thanks for your assistance!How do i mark this post as resolved?

You're welcome. I think one of the moderators will close the discussion and mark it as resolved..

Guess that one (moderator) is me ;)Great job @[deleted] :)

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