If you install an additional language sometimes it happens, that flags are not displayed correctly, the language name is dissorted or anything else like this. At first I had the suspicion, that incorrect or improperly formatted language packages are responsible for this. After I had a closer view on the code, how the language strings are generated, I noticed, that all my problems caused of wrong file or folder names.For a fully functional language it is very important, that the language file has the correct name. Rename your language files as in columnname in our little helper here: http://demo.osticket.direktmarketingtool.de/1.9.12.001/ext_languages.phpBy the way, we installed all available languages in our demo, so you can give it a try, before you install it.Best regards,Jürgen