Hi, i want to choose between 2 different forms when i create a new ticket!I have a form A - That should be for create new customers and i have form B - That should be for employeesi want to decide which from i want to use to create a new ticket! is that possible?
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v1.9.7
Not really.You could setup Help Topics and use it to add additional forms (one for staff one for clients)Admin panel -> Manage -> Help Topic -> Custom Form.But that would mean your help topics would be... limited. Alternatively you could make all the help topics have two versions. And internal one, and a public one. The public ones would be used by clients. The internal ones would be used by staff.OUTAGESOUTAGES - InternalEach help topic would have its own form.
