This may be clearly obvious but is there any way to have a user's reply to a help ticket email turn into notes added into the ticket?That way, the user doesn't specifically have to go to the site to add their notes and replies to the ticket?
Anyone have any ideas on this?
Q: is there any way to have a user's reply to a help ticket email turn into notes added into the ticket?A: That is how it works now. Users (clients) replies update the ticket. Agents replies are added as internal notes.
It seems like this isn't in effect under our installation. Can you perhaps provide the first place to look to troubleshoot?
Have you enabled email fetching?Admin panel -> Settings -> Emails -> Email FetchingHave you setup email?http://osticket.com/wiki/Email_settingsHave you setup cron?http://osticket.com/wiki/POP3/IMAP_Setting_Guide
