Hi,osTicket Versionv1.9.12 (19292ad) —  Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.44PHP Version5.5.9-1ubuntu4.11gdlib vimap vxml v API XMLxml-dom vjson vmbstring vphar vfileinfo vticket's text content is truncated immediately when it contains the following text characters: è, é, à, ù, ò etc.example: la mia città è Romais displayed in the ticket body as : la mia cittand all the following characters are lostcan you please check into this and inform ?many thanks and best regardsRiccardo

sorryforgot to mention that I have the following language pack installed: italiano — it_IT    VerificatoVersione: 143155, Costruito: Wed, 13 May 15 16 -0500

Please switch to English and see if you have the same problem.

Thanks ntozierI renamed "it.phar" in order to switch to English,it seems to be working properly now ...

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