G'day guys,Have I got something wrong here?When using the osTicket web interface I create a new ticket for user, then put in their initial comments (as if received verbal, phone, etc support request) why doesn't the form below that ...Response: Optional response to the above issue.... Allow the response that I put in there to be sent through to the client? Is this by design? Is it something wrong? A setting perhaps?I tried it again today and the client didn't receive anything even though in the Support Ticket it shows that its a response from the Agent.regards,SteveLatest version of osTicket

I cannot comment about this in regards to 1.9.12 since I do not run it.  But it does work in my production 1.9.8.1 and in my test 1.10rc2.

This has been happening way before 1.9.12 on my system. I just recently updated to that.Any idea where to look? Nothing shows up in the logs on osTicket when set to "Debug" mode. Unfortunately its a cPanel hosting so I can't get in depth logs (I think), plus my email system is Gmail, so I can't check if anything is leaving my side of things.Just tested it again and its definitely an issue then.

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