The work with Organization is very usefull but is hard when Agents see no Information about the Users-Organization in the Ticket-View without klick to other Dialogs and Settings. The manual lookup for this Informations cost many many Time by many Tickets.We find also that the Displaying of Organization-Informations is also very important in the Web-Ticket-View for Clients.For Example:We resolve many Tickets for Customers but we must also add a external Hotline-Company as CC, but the Hotline-Company see not Organization-Informations in the Web-Ticket-View from the Client and cannot assign the Ticket in his System to the right Customer.Best RegardsGuido