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Versione: 143155, Costruito: Wed, 13 May 15 16 -0500 --------------------------------------------------------------As per Discussion Title:

v1.9.9 - Alerts and Notices, Email not sent on Ticket Assignment or Re-Assignment 

seems a known issue, pls see here also : https://github.com/osTicket/osTicket-1.8/issues/1862many thanks

So if the problem that you are having is the one linked in your post (github issue 1862) I'm not real sure why your posting here about it.  If its to assist others in finding that thread then kudos and good idea.  If you're posting about it for another reason I'm not real sure that that would be. :)

Ntozier, thanks for reply,I had not clearly understood assignments between teams, groups and departments,Reading better the post @ github cleared it out

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