Hi.Since upgrading to 1.9.9, emails are being rejected: pipe to |/home/example/public_html/support/api/pipe.php generated by support@example.comThe following text was generated during the delivery attempt:------ pipe to |/home/example/public_html/support/api/pipe.php generated by support@example.com ------/usr/sbin/sendmail: unexpected response 501 to RCPT TO command/usr/sbin/sendmail: unexpected response 503 to DATA command
v1.9.9-1-gbe2f138?orv1.9.9?Please help us to help you by reading and following the posting
guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Thanks!It's v1.9.9
(From my hosting tech support)This is the error that I am receiving when I post a new ticket. From this and the other ones it appear that the script is not picking the fields correctly. Messing them up or even including comments like in your first post:Code:2015-07-01 14 SMTP syntax error in "RCPT TO: <div>test <user@example.com>" H=localhost (serv01.example257.com) I= malformed address: test <user@example. may not follow <div>I would suggest to either contact the official support of the application in order to see whether they could help you with this issue.
We made a second release of v1.9.9 to address the issue of the spurious `<div>` tags showing up. Can you try downloading again from the website?
Hi Jared,
Here's the problem - my host only updates their software with Softaculous and the email pipe biz is the main problem. They're convinced osTicket is where the error lies, not with them. So around and around I go. All I know is that everything was working fine until I hit the 1.9.9 update - then poof.
After spending all day on this, my hosting company offered to restore osTicket to the earlier build (v1.9.8.1) and voila, everything back to normal. So definitely something got messed up with 1.9.9, at least for my account, and killed the email piping rendering the program all but useless. Good to know my hosting company keeps backups and has the know how to be able to do restores like this. Hopefully this disaster was just a fluke and that osTicket updates are in fact tested quite thoroughly and methodically before being sent off. Especially in regards to basic things, like, does email work?
We'll make a maintenance release to bump distributors like softaculous
Thanks Jared. I might add that yesterday I did install the latest version manually several times and it did not solve the email problem, or div or broken login link in the footer. Would be nice if there was a way to upgrade or downgrade versions within osTicket and not have to use Softaculous at all.
For the record you do not have to use Softaculous at all. No one does.
Thanks ntozier, but then you're talking manual installs. If you want to install software provided by your hosting company, and hopefully vetted by them for bugs... you go the cPanel / Softaculous route. Sure you can do it yourself, I did osTicket several times yesterday because I had to, but so what.
You said "Would be nice if there was a way to upgrade or downgrade versions within osTicket and not have to use Softaculous at all."To upgrade all you have to do is upload the new files. The upgrader in osTicket handles the rest. To restore you simple restore the DB from back up, and upload the old files. So I was pointing out that you do not indeed have to use Softaculous. In fact, no one has to.You are making a very large leap if you think that they vet them for bugs.
> You are making a very large leap if you think that they vet them for bugs.Perhaps. WordPress does. Developers can't just put their themes on WordPress.org without them being screened first.
Just a heads up to those using Softaculous to upgrade their installations, the email piping problem described above still persists in v1.9.11.
In other words, sending an email to support@example.com will fail.
v1.9.8.1 is the last build which works for us.
