Hello to all,I have a few suggestions for the future if enough people like them.1. Is to have the option to input the time taken to finish the ticket or a part of the ticket.2. Is to be able to add ticket in the past time.(If you add the ticket's in the end of the day or you forget.)
1. create a custom field on the Ticket Details form. Enter the time in that?2. there is no back date mode currently, and honestly I hope that one is never added. There would also have to be a lot of discussion on how to handle SLA's, etc if one were added first.
On the 1. I think that the custom field on the Ticket Details form is not working, because the work time must be entered in every post in the ticket and to be calculated when the ticket is closed.On the 2. Adding the ticket in the past time is important for small startup's like our company. We are in the IT branch and our engineers resolve tickets most of the time before some one can enter the ticket in the system. And after a hard day work we enter the tickets in excel. We tested other open source ticket systems and the option for adding ticket in the past was possible, but the system's war very hard to support. You ticket system is the first we liked very much and it was easy to support and update.
