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As I upgraded from version 1.9.4 to 1.9.8.1 the database has not been updated. How can I force the script to update? Thank you.
Database not updated
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You can't. You don't need to.There were no database structure changes between those versions.
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ok, but why I don't see the button "Prendi" in my installation that is present if I make a new installation? I think it was a DB problem
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You can only see that button if the ticket is not already assigned (Unassigned) and when you have the appropriate permission to assign tickets. (Admin Panel > Agents > Groups)
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ok thanks,