Internal Activity Alert - Poster Email

belwi · Jun 5, 2015

When a new reply is posted to an existing ticket, I have both my End-User and Department Manager receiving email alerts. The End-User receives the "", and the Department Manager receives the "".In the "", I'm using the "%{response.poster}" and "%{poster.email}" variables to show the End-User which Agent left the reply. However, in the "", the "%{poster.email}" variable does not appear to work.Is there a way to insert the replying Agent's email address into the "", if this ticket is not yet assigned/claimed?------- My Info -------osTicket Version: v1.9.7 (4be5782)Web Server Software: Apache/2.4.7 (Ubuntu)MySQL Version: 5.5.43PHP Version: 5.5.9-1ubuntu4.9

ntozier · Jun 5, 2015

I don't think that you can... but I threw together a list of all the email address related variables I could think of.Email: %{recipient.email}Email: %{ticket.email}Email: %{poster.email}I dont think that this is actually one, but I would try %{staff.email}