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Dear all,if user config email Autoresponder - auto replies when you receive an email (out of office), osticket will be loop that emailhow to the ways to block email of clienti using version v1.9.8.1Many thanks,
Block an email of client auto reply to osticket
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I'd suggest to make create a ticket filter (Admin Panel > Manage > Ticket Filters) to block such emails.
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this is email of client, if blocked client can't open new ticketwhat is criteria to block or demonstration, please
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"out of office"?
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@[deleted]: user config email Autoresponder on webmail server. View attachments,please
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Most auto responders set the subject line of the email to something like "out of office" look at the emails. Use what your out of office message is and make a ticket filter.Your image doesn't convey that information.