- Edited
I have come across an issue when polling (fetching) emails from our email server to create tickets.The tickets are being created with the date that the ticket was created, as opposed to the ticket having a creation date of the receipt date of the email.Normally under ideal circumstances this won't be an issue as there would only be a matter of minutes between the email being received and the cron picking up the email and generating a ticket.However, I still am a little concerned that if anything falls over with the cron and we have to load in emails, our users are going to be a little bothered (subtext: angry) that the response time will be measured from the ticket creation, rather than receipt of the original email.