- Edited
Hi,please help. Sometimes osTicket automaticly duplicates last response, so my question is how we can avoid this.Thanks in advance.
Hi,please help. Sometimes osTicket automaticly duplicates last response, so my question is how we can avoid this.Thanks in advance.
We used the IE v11, Chrome v42
The only time that I have seen this is when the updater hits the refresh button and re-submits the last update. I don't see an image attached though.
Thanks
we have this a lot, and since its not possible for us to remove response or comments. is there a way to prevent duplicate comments to be posted? ticket threads get filled with duplicates now.i know, its a problem thats because of human error... but we have a few people who found it really hard to understand how this works.... explained etc... but their, lets say, older then average and have a hard time trying to learn new things.so, is it possible to prevent duplicates?
@[deleted] If you have an issue please open your own thread. Thank you.C: we have this a lot, and since its not possible for us to remove response or comments. R: next version has thread editing.Q: is there a way to prevent duplicate comments to be posted? A: No.Q: so, is it possible to prevent duplicates?A: Still no.Closing thread from April.