HTML Emails not showing correctly

rafaelm

Hello,I just customized the email templates but for some reason they are not being shown correctly in emails.For some reason, all links are being referred to the footer with a number, instead of being directly linked in the body of the email. Also, where can I find the text "--reply above this line --" for translation? It's not in the standard translation file I downloaded. blank

ntozier

Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Chefkeks

In addition check:

Admin Panel > Settings > Email > Reply separator tag

rafaelm

Hello ntozier, Sorry about that, here's more info on my setup:osTicket version v1.9.7 (4be5782)Web server: ApacheAll the PHP Extensions are checked. I'm using the PHP Mail function for sending emails. I don't think there are any error logs to post, I'm not getting any errors. Just this email with all HTML stripped. I just noticed my template has a logo inserted and it's being removed in the email.EDIT: I just tried using the Emails -> Diagnostic option in the admin panel, with some images in the email and everything is stripped and replaced with this kind of placeholders I'm editing "Email Template Set / osTicket Default Template (HTML)"Chefkeks: Thanks a ton, I can't believe I couldn't find that!

rafaelm

For future reference, I found how to fix this. Somehow, I managed to not see this option in the control panel:Admin Panel -> Settings -> Tickets -> Check "Enable rich text in ticket thread and autoresponse emails."