hello,in the admin panel/emails, I can't enable the IMAP/POP option instead of pipe.I checked inside the settings-emails.inc.php file and I couldn't find any imap/pop section.Did I missed something during the configuration process?thanks for your help
What do you have under Admin panel -> Dashboard -> Information?
Dear Neil,here is what I've got:Server InformationosTicket Versionv1.9.6 (9adad36)Web Server SoftwareApache/2.4.10 (Win32) PHP/5.4.31MySQL Version5.6.19PHP Version5.4.31PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsfileinfo Used to detect file types for uploadsPHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone Europe/Paris
and :Database Information and UsageSchemaosticket (localhost)Schema Signatureb26f29a6bb5dbb3510b057632182d138Space Used0.36 MiBSpace for Attachments0.03 MiB
Can you post a screenshot of the issue itself?Beside, did you check at the right place to enable IMAP/POP and SMTP?Usually the settings are defined per email address and available under:Admin Panel > Emails > Emails > Email address itself (e.g. support@domain.com)
Thanks, here is the screenshot:
Sorry, I missed that I had to do the imap fetch configuration with an email entry (Admin Panel / Emails) and not inside the email configuration (Admin panel/settings/emails)it's solved!
