Hi,I am using osTicket on iPage server(shitty but cheap) but they don't have an option to setup cron job. Also, they don't have an option for piping emails to a program. Is there any way I can get this working so that when someone sends an email, a ticket gets created. Thanks,
You would have to use the rcron.php included in the /scripts folder of the download archive from osticket.com/downloads. You would then need to configure the script with your api key, and correct path, and use a 3rd party cron like utility.I believe that the folks over at easycron.com have posted several/many times here on the forums with a tutorial to use their service.The alternative is to use Admin panel -> Settings -> Email Fetching: Fetch on auto-cron. But that will only collect email on staff activity.
