iPage Server - Not able to pull in emails as tickets

vvdwivedi

Hi,I am using osTicket on iPage server(shitty but cheap) but they don't have an option to setup cron job. Also, they don't have an option for piping emails to a program. Is there any way I can get this working so that when someone sends an email, a ticket gets created. Thanks,

ntozier

You would have to use the rcron.php included in the /scripts folder of the download archive from osticket.com/downloads. You would then need to configure the script with your api key, and correct path, and use a 3rd party cron like utility.I believe that the folks over at easycron.com have posted several/many times here on the forums with a tutorial to use their service.The alternative is to use Admin panel -> Settings -> Email Fetching: Fetch on auto-cron. But that will only collect email on staff activity.