- Edited
Running Debian 7
OST v1.9.5.1
Apache 2.2.22
MySql 5.5.41
PHP 5.4.36-0
My techs are in the field a lot. Often they can answer a question super quick on thier phones. Rather than have to login to a webpage is there a way to repsond to the ticket using email? I adjusted the templates so a new ticket isn't generated but I don't see it emailing to the client. I tried using filters but I kept generating a new ticket.
I am pretty sure this is doable.
So here is the question. After searching I didn't see any comment in the forums about this. I am sure this has been brought up before. Can you point me to a forum post or to a location that would discuss this in more detail? Or perhaps there is just a setting I am missing.