Q: I see only 2 persons responding here, how is that community support ?A: These forums are open and anyone in the community can respond.  They are advertised as such on the osTicket web page. That being said the number of users that still use 1.7 is dwindling fast.  As I stated previously its quickly reaching end of life.  Most users have upgraded at this point. If you were looking for support for a recent version you would probably get responses from other  people.  As it is supporting 1.7 is not a priority any more.If you want to take screen shots of this thread to show others, you are going to do so.  I'm not real sure what you hope to achieve in stating that you are doing so.  This thread will probably exist for years and years and year in this forum and you can save time and energy by simply reference it via its unique url.

You see across all the forums, there is no response other than from you and an another ID. You seem to be the developer, that is why you are responding. Please try to improve your community forums if you want people to take commercial help from you. Ignoring the main issue and commenting otherwise will not help.You have not responded properly to any of the threads I started or for the ones sent by mail to you regarding the attachments nor the one in github. By taking screenshots, I would like to involve the community and take community support. Screenshots are more unique than the URLs

>> You see across all the forums, there is no response other than from you

and an another ID. You seem to be the developer, that is why you are

responding. You are entitled to your opinions.  You seem to be operating under some incorrect assumptions. So let me state again... I am not a developer for osTicket. I am not commercial support.  I do not own osTicket.  I do not own the domain.  I do not own the code, or the parent company that supports development. I do not have a controlling interest in any way, shape or form of the above.>> Please try to improve your community forums if you want people to take

commercial help from you. Ignoring the main issue and commenting

otherwise will not help.You have made a number of what appear to me to be opinionated nonfactual statements so I was attempting to drill down to find out why you felt the way that you did. Additionally I gave you information and suggested possibilities of things to look at to assist you in troubleshooting.  If trying to: answer people; to stop dissemination of incorrect information; to find out why someone beleives something inaccurate isn't trying to make the community forums a better place... Again, I am not commercial support and have no vested interest as to if you get commercial support from osticket.com.>> You have not responded properly to any of the threads I started or for

the ones sent by mail to you regarding the attachments nor the one in

github. For the record as of this writing You have started 4 threads. They are:http://www.forum.osticket.com/d/discussion//problems-in-upgrading-osticket-from-version-1-6-to-1-9-5-1-and-installation-of-1-9-5-1http://www.forum.osticket.com/d/discussion//how-to-remove-open-and-resolved-ticket-change-status-options-for-agentshttp://www.forum.osticket.com/d/discussion//why-tickets-are-having-duplicate-attachmentshttp://www.forum.osticket.com/d/discussion//1064-error-while-trying-to-restore-backed-up-sql-database-of-1-7-12-versionI stand by the answers that I have provided in all of them. (Although I am getting quite short on patience with this thread.) You have never sent me an email, or more accurately If you have I have never received any email from you.  I repeat I am not a Dev.  I am not commercial support. I do not answer github posts very often unless I see: that more information is required for troubleshooting; something that needs clarification; something that needs correcting; if I take the time to troubleshoot something that's posted there. Why?  Because I am not a dev. I am not commercial support. I am a community member who has been around these forums for years. I am also a forum moderator.>> By taking screenshots, I would like to involve the community and take community support. I have nothing to say to about this.

You certainly have some vested interest, that is why you were pushing towards the point that I should get commmercial support from the beginning of the thread.No free lunches remember, now what is the lunch you are getting here, kindly disclose.I had elaborated regarding the problem I noticed across several platforms and servers for backup of 1.7.12 and restoration of the same which you presumed to be unique to me. Is making presumptions called `community support` here ?If you are not the developer or close to the developer, why you make such statements on behalf of the developer ?"Q: Why we cannot have setup to directly download and overwrite and upgrade ?A: I think that the devs plan to add something like that, but its not real high on the priority list right now, and is intrinsically insecure.and hard to make secure. "How you know what is on the high priority list of the developer and what is not ?

I'm done with this conversation.

I'll leave the thread open on the off chance someone else who reads this is willing to assist you after reading the thread and seeing how you treated the people trying to help you. Have a nice day.

Yes, Screenshots will tell how all are "treated" here. Thanks for destroying the thread.

we apparently will have to agree to disagree. Have a nice day

Write a Reply...