>> You see across all the forums, there is no response other than from you
and an another ID. You seem to be the developer, that is why you are
responding. You are entitled to your opinions. You seem to be operating under some incorrect assumptions. So let me state again... I am not a developer for osTicket. I am not commercial support. I do not own osTicket. I do not own the domain. I do not own the code, or the parent company that supports development. I do not have a controlling interest in any way, shape or form of the above.>> Please try to improve your community forums if you want people to take
commercial help from you. Ignoring the main issue and commenting
otherwise will not help.You have made a number of what appear to me to be opinionated nonfactual statements so I was attempting to drill down to find out why you felt the way that you did. Additionally I gave you information and suggested possibilities of things to look at to assist you in troubleshooting. If trying to: answer people; to stop dissemination of incorrect information; to find out why someone beleives something inaccurate isn't trying to make the community forums a better place... Again, I am not commercial support and have no vested interest as to if you get commercial support from osticket.com.>> You have not responded properly to any of the threads I started or for
the ones sent by mail to you regarding the attachments nor the one in
github. For the record as of this writing You have started 4 threads. They are:http://www.forum.osticket.com/d/discussion//problems-in-upgrading-osticket-from-version-1-6-to-1-9-5-1-and-installation-of-1-9-5-1http://www.forum.osticket.com/d/discussion//how-to-remove-open-and-resolved-ticket-change-status-options-for-agentshttp://www.forum.osticket.com/d/discussion//why-tickets-are-having-duplicate-attachmentshttp://www.forum.osticket.com/d/discussion//1064-error-while-trying-to-restore-backed-up-sql-database-of-1-7-12-versionI stand by the answers that I have provided in all of them. (Although I am getting quite short on patience with this thread.) You have never sent me an email, or more accurately If you have I have never received any email from you. I repeat I am not a Dev. I am not commercial support. I do not answer github posts very often unless I see: that more information is required for troubleshooting; something that needs clarification; something that needs correcting; if I take the time to troubleshoot something that's posted there. Why? Because I am not a dev. I am not commercial support. I am a community member who has been around these forums for years. I am also a forum moderator.>> By taking screenshots, I would like to involve the community and take community support. I have nothing to say to about this.