Hi, I need to pass the api-key/passphrase to the external URL for polling emails via web server scheduling (I found a suggestion to provide the local url.. such as /www/path/to/cron.php but this format is not supported by my web host, as seen in screenshot). I guess that I would need to be able to do something like https://mydomainname.com/osticket/api/cron.php?apikey=0123456789876543210Many thanks!
Use rcron.php instead.Put the API key in the file (when you look at the file you should see where it goes).It was included in the /scripts folder when you downloaded osTicket from osticket.com/downloads.
Ok great, I found the rcron.php script. As I understand it I can place it wherever I like(?) but for now put it in the mydomain.com/support/api/ folder. I also created the API key under Agent panel > Manage > API keys using the IP address provided by my web hosting provider (it was written out under the URL scheduler section).I have edited the $config array in the rcron.php but I am not sure about the url variable. Should it always be api/tasks/cron, even though this path actually does not exist on my server.. Or should it be the actual path to wherever the rcron.php file is located? or should it be api/tasks/rcron or something like that?$config = array( 'url'=>'https://mydomain.com/support/api/tasks/cron', 'key'=>'THE_KEY_THAT_I_GENERATED_IN_OSTICKET');Many thanks!
