Is it possible to include custom fields in the Post Reply Area of the form (for an specific help topic) so we can include several checkboxes to make sure our ticket was completed 100%. We have a help topic that involves several tasks and sometimes the users forget to complete all of the related tasks.Thanks in advanced!
There is no way to do that at this time.
Thanks for your quick response!Had you receive this request before?Do you think it would be possible in the future?
Q: Had you receive this request before?A: Yes. And I think that its a good idea.Q: Do you think it would be possible in the future?A: Yes, but its not my decision as to when.
I've done some work on this - added some billing tracking - I can show you how if interested. Involves a couple mods to the database structure. contact me off forum at dave at davebour dot com D.
Hi! im interested on knowing if there's something new related to this topic, i dont really care if i need to mod my osticket but i need the implementation because i suck at coding (sorry). Im currently using osticket V1.10 on ubuntu server with php5.6What i need is to add a field below the ticket status that agents state when open a ticket to reviewThanks in advance.
