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I have two issues I would like to address, if there are already topics, kindly point them out and I will focus on those first.We are using version 1.9.5.1 My first issue -On the Open Ticket page, we would like to add a Organization Field, so we can see which company the user who submitted the ticket is working for, Any idea's?Second Issue -When an tech creates a ticket or when a end user creates a ticket, the ticketing system sends them an email, and allows them to reply to the email as a quick way to respond to their ticker, our problem is that when they respond it doesnt update the current ticket, or if they respond after creating it on the web it creates a whole new ticket. We are currently using the PHP Mail function.Thank you in advance.