I have two issues I would like to address, if there are already topics, kindly point them out and I will focus on those first.We are using version 1.9.5.1 My first issue -On the Open Ticket page, we would like to add a Organization Field, so we can see which company the user who submitted the ticket is working for, Any idea's?Second Issue -When an tech creates a ticket or when a end user creates a ticket, the ticketing system sends them an email, and allows them to reply to the email as a quick way to respond to their ticker, our problem is that when they respond it doesnt update the current ticket, or if they respond after creating it on the web it creates a whole new ticket. We are currently using the PHP Mail function.Thank you in advance.

Q: On the Open Ticket page, we would like to add a Organization Field, so

we can see which company the user who submitted the ticket is working

for, Any idea's?A: Do the following:1. go to Admin panel -> Manage -> Lists2. make a new list, with the organizations names taht you want.3. go to Admin panel -> Manage ->Forms -> Ticket Details4. create a new field.Label: whatever you want.Type: the list you just madevisibility: whatever you want.Variable: orgnameSave Changes.Q: our problem is that when they respond it doesnt update the current

ticket, or if they respond after creating it on the web it creates a

whole new ticket. We are currently using the PHP Mail function.A: Try switching to SMTP. 

1. go to Admin panel -> Manage -> Lists2. make a new list, with the organizations names taht you want.3. go to Admin panel -> Manage ->Forms -> Ticket Details4. create a new field.Label: whatever you want.Type: the list you just madevisibility: whatever you want.Variable: orgnameSave Changes.I have followed this directly but the Column does not show up under Open Tickets pageMaybe I did not explain correctly...I will try again, but first thank you for your time.On the Open Tickets Page we have 5 columns (Ticket, Date, Subject, From, Priority, Assigned To) which we can use to sort the Open Ticket list by whatever colum we choose too.We would like to add a 6th Column between Subject and From columns, called Organization (Company Name). How would I got about doing this?

***Update***We have applied SMTP to our settings instead of PHP Mail function, when the user creates a ticket and the agents responds the user is notified of the response but if you reply to the email to update the ticket it DOES NOT update the ticket in the portal.

Re: but if you reply to the emailDid you setup cron?http://osticket.com/wiki/POP3/IMAP_Setting_Guide

Re: but if you reply to the email

Did you setup cron?

http://osticket.com/wiki/POP3/IMAP_Setting_Guide

No I did not. I will give this a try. Thank you.As far as the sorting the open tickets by company/organization, any ideas?

Q: As far as the sorting the open tickets by company/organization, any ideas?A: You would have to edit the core files.  You might be able to alter the mysql query to SORT BY organization.I've never tried to do this...

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