Q: On the Open Ticket page, we would like to add a Organization Field, so
we can see which company the user who submitted the ticket is working
for, Any idea's?A: Do the following:1. go to Admin panel -> Manage -> Lists2. make a new list, with the organizations names taht you want.3. go to Admin panel -> Manage ->Forms -> Ticket Details4. create a new field.Label: whatever you want.Type: the list you just madevisibility: whatever you want.Variable: orgnameSave Changes.Q: our problem is that when they respond it doesnt update the current
ticket, or if they respond after creating it on the web it creates a
whole new ticket. We are currently using the PHP Mail function.A: Try switching to SMTP.
