There is an internal need for emails tied to xyz@domain.com to be automatically assigned to team xyz. I have created a ticket filter in the admin user interface and tried different combinations. Addressee == xyz@domain.com -- Auto-assign To: Team XYZTickets emailed in remain un-assignedTicket Issue/Detail (Matches Regex) /^(?=.*).+$/iu   -- Auto-assign To: Team XYZTickets created via the Staff web interface auto-assign to team xyzTickets emailed in remain un-assignedI need emailed tickets to auto-assign for this whole department. No other filters existosTicket version 1.9.5.1Ubuntu 14.04PHP 5.5.9-1Apache 2.4.7blank

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HAve you tried changing target channel to Any?

Yes, I get the same results. 

I would try:Addressee (To / CC)Contains xyz@domain.comAssign to: Team.

Just tried this, the ticket remains unassigned. 

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I also tried to assign to an individual (and not a team), and I get the same results.

I know this sounds stupid, but I had similar issues trying to figure out exactly what I needed for criteria to get my tickets to auto assign as well. Trying using:Email Contains .com

There should have been better spacing between 'Contains' and '.com'

5 days later

Thanks for the comment, but this didn't fix it. I guess we will work around it. 

Ticket filter not applying for already existing tickets in your help desk. Please create a new ticket and test the rule whether working properly until it success. According to your sample, mails from  xyz@domain.com to be assign to Team XYZ right? Please see my below sample which I've assigned tickets to me from particular email. Thanks,Mohan K.

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Yes, I understand that filters only apply to new tickets. The requirements were "All new tickets to XYZ@domain.com should be assigned to Team XYZ". Using your filter I made some modifications, attempting to catch all inbound emails for XYZ@Domain.com.The Regex noted should catch all lowercase letters, which should catch 99.99% of what I'm looking for, and that's good enough for me. This new filter works! Thanks @[deleted]blank

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