Hi there,I use the latest stable release:osTicket Versionv1.9.4 (c18eac4)Web Server SoftwareApacheMySQL Version5.5.40PHP Version5.5.19I've got the next settings:AUTORESPONDER SETTINGS:New Ticket: Ticket Owner  (non checked)New Ticket by Agent: Ticket Owner  (checked)New Message: Submitter: Send receipt confirmation  (non checked) Participants: Send new activity notice  (checked)Overlimit Notice: Ticket Submitter  (non checked)TICKET SETTINGS AND OPTIONS:Maximum Open Tickets: 1My question is: why everytime when a user creates a ticket I received notifications about "Maximum open tickets (1) reached for user@email.com".

How can I disable this notification?

Thanks. 

Do you want to disable the limit, or just disable the notification?Jack

I believe that the maximum open tickets # is actually handled wrong in the code some where.  I've found that since 1.8ish that it always results in one less that the actual number.  So if you want to limit people to one ticket you would actually pick 2.

@[deleted]Interesting. Just looked at the code and found the bug/issue. It's specified that the open ticket limit shall be triggered when the limit is greater or equal the maximum open ticket limit.So when a limit of 1 is specified and 1 ticket is opened it always matches since "greater or equal" is used. So maybe this shall be changed to only use "greater" and not "greater or equal". Trying to make a pull request for this or at least ask the devs if it makes sense to change it.Btw. the file is "/include/class.ticket.php" around line 2422 and/or 2747, just view here:https://github.com/osTicket/osTicket-1.8/blob/7d7371f4cba7b2bc96051f52a848351b9149a3aa/include/class.ticket.php#L2422https://github.com/osTicket/osTicket-1.8/blob/7d7371f4cba7b2bc96051f52a848351b9149a3aa/include/class.ticket.php#L2747

5 months later

Thank you ntozier !Thank you so much Chefkeks for the detailed answer!Thanks guys, found and fix this issue. But why the developers didn't fix that?

7 years later

Hi, is there any option to disable sending email to users when the ticket limit is reached?

5 days later

This thread is from 2014.
Please start your own thread after reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Write a Reply...