This is a short extract of an example of how users are have started to receive email replies to their tickets:8. Confirm there is a valid System Account at Network > Logon Accounts in t=he Backup Exec User Interface (Figure 1).  Logon to the media server as thi=s account.  Make sure the Backup Exec Services are also running under this =account (except for the Remote Agent which logs on as Local System) in the =Windows Services Applet.Can anyone shed any light on to why this has started happening for New Ticket Auto-Reply & New Message Auto-Response.ThanksAndy

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guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

OS Ticket V1.7 (hence its in the osTicket 1.7 fsection)Centos Linux 6.0PHP 5.3.3Mail Fetch = IMAPMail Send = SMTPNothing in logs.

Thank you for providing the info requested by @[deleted], but unfortunately I don't understand the actual issue yet. Can you explain the issue itself a bit more in detail?Beside that, 1.7 is really out-dated and there were A LOT of changes, bug fixes and new features in the meantime and you should definitely consider an upgrade to the current osTicket version (1.9.4) ;)

1. There were 24 releases in the 1.7 tree, and not a single one of them was "1.7".2. 1.7.x is old, you should upgrade.  There have been numerous bug fixes on mail formatting since 1.7.x was released.

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