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Hello, We've recently added the LDAP authenticate plugin and trying to get osticket to connect properly with the directory server. We're using Open Directory in our office network. Our osticket is actually placed externally in the cloud. We setup a IPSEC tunnel for LDAPS to allow communication from our osticket to the local office network with connection to the Open Directory. We've tested communication to check port 636 and have confirmed that communication can work between the two systems. Now, we've gone into the LDAP Authentication plugin to set the configuration and seem to be having a problem. All details are set correctly (to our knowledge) but it gives an error "Bind failed: Can't contact LDAP server: Unknown Net_LDAP2 Error (-1): Unable to bind to opendirectory.ourserver.com"We tried both enabling/disabling "Use TLS" option and with/without the port number but still gives same error. Any ideas?Thank you in advance