When a user replies to osTicket messages, e.g. a response sent from an agent, osTicket creates a new support ticket from that reply - this occurs even though we're using the stock email template and the ticket number is included in the user's reply (e.g. "RE: test 2 "). This problem has only existed since upgrading to 1.9.4. Any suggestions?

This may have something to do with: https://github.com/osTicket/osTicket-1.8/pull/1486

Cheers ntozier. I've applied the updated code, and the problem is now solved. Many thanks.

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