Emails Configuration not accessibe

BernhardHutter

Hi!I updated from 1.9.2 to 1.9.4 on 8.11.2014 and I think, it worked after the update. But now I can not configure the Email settings anymore. I have absolutely no idea, why.I tried to login with a different admin account, but get the same blank page.Would be great if I could get a hint!

BernhardHutter

double posting

BernhardHutter

blank blank

Chefkeks

Any errors in the web-server / php log files?

Energy

When you updated you overwrite some files, sure they have the right chmod access?

BernhardHutter

When you updated you overwrite some files, sure they have the right chmod access?

I don't see any differences. The files are root and 644.Anything special I should take care of?

BernhardHutter

Any errors in the web-server / php log files?

Chefkeks

The PHP fatal error is related to this section of the code:$def_priority = $cfg->getDefaultPriority()->getDesc();So, I guess osTicket tries to get the default priority and/or the description of it and for some reasons fail. Can you have a look if everthing is ok with the priorities in your osTicket?1. Admin Panel -> Settings -> Tickets -> Default Priority2. Admin Panel -> Manage -> Forms -> Ticket Details -> Priority LevelMaybe also check the database:SELECT * FROM `ost_ticket_priority`;

BernhardHutter

I did a fresh install and connected to the existing database - same problem. So it has to do with the database and not the web installation, i think.

BernhardHutter

Dear Chefkeks,you are the greatest! :-DI changed this value to 0 by myself: SELECT value FROM `ost_config` where `key` = 'default_priority_id'Because I wanted an empty field as default Priority ID.I set the value back to 1 and now I can see the missing Email configuration page.Thank you very much!(Maybe in a future release it will be possible to set the default priority ID to zero and set required=yes. At the moment we use a default value of 1 and most of the time the users ignore this menu und don't change the value to the desired value)Thank you again,Bernhard

ntozier

You should be able to do that at:Admin panel -> Settings -> Tickets -> Default PriorityAlternatively you could just not let users pick priority, and instead assign priority based on the help topic chosen.

Chefkeks

Happy to hear you solved the issue (^_^)

BernhardHutter

Dear ntozier,thank you!Admin panel -> Settings -> Tickets -> Default Priorityis a possible solution, but not for me. I already use it, but I cannot select "0" or none. Assigning based on help topic is no good idea too. I would get too many help topics then.I think, i will change the value in the db by hand back to "0", and I will live with the broken query in the email settings => I don't want to change email settings every day on one hand and it is a huge benefit for everyday life on the other.SELECT value FROM `ost_config` where `key` = 'default_priority_id'

ntozier

"I already use it, but I cannot select "0" or none."But could you create an SLA that is forever (or insanely long) and use that?