Hey Guys, .. feel free to give it a try :).

Hi kr0k0f4nt,can you explain, what you change.I can't see a download-file to test it.Best regardsGerd

Dear we have tickets numbers like this 2015-4808, but when I key in the manual field it will delete the -

Hi All,I've got this all set up, but I'm having the same problem as quoted. The drop down box appears empty. There's two tickets from the same address in the open queue, but i can't merge them.Any advice?Thanks,Sam

11 days later

Hi,I updated the files of include and scp folders with new files available in http://osticket.com/forum/uploadsFileUpload/82/0d61c997a9be7ce3fcc5ce4be72871.zip file .Merge function is perfectly done, but  Admin control panel showing the ticket as overdue.I was trying to fix this problem to update the SLA , but its showing blank screen. .I am using v1.9.0 of osticket.Any suggestion will be highly appreciable.

24 days later

Guys if anyone has modded this to work in 1.9.9 please can you share it please? This is merging of tickets is such an important feature i don't understand why it's not being incorporated in the production releases, as everyone uses it. 

22 days later

So question on this, my system using numbers and letters, and it seems to be removing the letters out of the merge ticket field, what code do i need to change for this?

6 months later

Hi kr0k0f4nt, Thank you for your mod, This is more what I need (the ability to :  " or Type in Ticket # " ), The problem that I am Having with this installation is I have quite a few mods and have to do the mods using WinMerge.Right now, I am getting a " No valid Ticket to merge " which pulls from scp/tickets-dsc1.php and I am not sure how to trace my error backwards. I am using standard numbering with current numbers, The present / Lastest Ticket number range 056723 , your comments on the page are check if is a real number (Maybe the "0" is a problem ? ) or could I have a problem with "TicketToID"Any Guidance or suggestions would be most welcomeAndy

a month later

Hi ganeshsharma,Thanks for the link you've posted. I just want to check as im a newbie here, on how to upload it to my helpdesk. Its currently installed on a Parrallel Plesk server. Please share some steps on how to do it.Thanks in Advance,ernie

@[deleted]Re: "how to upload it to my helpdesk. Its currently installed on a Parrallel Plesk server."The same way that you originally uploaded the osTicket source to your Parrallel Plesk server originally.  You would need to consult the documentation or support for Parrallel Plesk server.

24 days later

Is it possible to build a plugin? It would be better for upgrades?Thank you for your work!

8 days later

Hi I meant,if this function won't be integrated direct in osTicket maybe it would be cool to build this mod as plugin instead hardcoded, so that it is "upgradeable"

Hello,anyone got the updated package for 1.9.12 ????Thanks for help

18 days later

Update for 1.9.12 would be great. Please give us some info about it.

Please, make this for the 1.9.12 version of osTicket :)

a month later

Yes that would be great for version 1.9.12

10 days later
16 days later

Any updates on this, waiting on update for 1.9.12

5 days later