I found a bug when merging tickets there is a error mailColumn 'body' cannot be null<br /><br />but it works. weird.

Dear allthe package merge1_9_5_1.tar is missing files in the staff folder???can you please help on that.Regards.

cool, super excited about this mod though it doesn't seem to be working for me on the latest dev build. Seems to have broken some things. I've attached some screenshots to illustrate.How soon do you think we can get this implemented as an official feature? This is our #1 need and would increase productivity greatly.

would be nice if it looked like:

The package is missing 2 files from the staff folder that are listed in the 'diff' file. missing files:ticket-view.inc-dsc1.phpticket-view.inc-dsc2.php.Can you post a new install package with the missing files?

+1 From me too.That's feature will be very helpful in many cases.

wonderfull!!!many thanks for this feature

I installed the files, thanks for posting the missing files, and it doesn't show other tickets from the user to merge. Is there something that I am missing?

Hi could someone transfer this in a plugin, so that updates don't matter?

Starting 1.9.6 update now.  Not sure it would integrate into a plug-in given how the code hacks I've used.  I'll look up more of the plugin functionality and see if it fits.  Watch for update tomorrow (Mar 26) or so with the new files for 1.9.6D.

1.9.6 update done.  located at http://davebour.com/misc/merge1_9_6.zip

FANTASTIC. Clean, Painless, Install into 1.9.6 and one of the most needed Functions Thank You . .

Thank you dcbour, that is the best feature in osticket yet! been waiting for a long time for this! hopefully they will incorporate it into the installation package now! Thanks Again!

Hey Guys,first of all, thank you dcbour for the great work! I really liked the plugin, though missing the ability to merge on tickets from different addresses as will. I understand that changing the filter wouldn't be that easy, as the list might gets to big.I choose a different approch, by adding at text field for the possilbity to merge on any Ticket by simply typing in the number. I also added some error handling, so you can't mess things up by typing in a incorrect number.As your merge function uses the ID not the Ticket Number, I use the Ticket Number to get the ID. So if the Number isn't correct, there won't be an ID and therefore no update.The Ticket will get merged to the last choice, so if you select from the List the input will be cleared and vice versa.Maybe some of you guys like it also that way, feel free to give it a try :).

[merge1_9_6_manual_merge.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/82/0d61c997a9be7ce3fcc5ce4be72871.zip)

Hi I don't see any thing

its all empty I cannot see other tickets of the user etc and cannot select anything in the dropdown box

Dear we have tickets numbers like this 2015-4808, but when I key in the manual field it will delete the -

Hello there,  @dcbour , can I try this plugin with v1.9.7 ? Or should we wait for you to update it?.Thanks for this great plugin :) .

I tested it on 1.9.7 and it seemed to work perfectly.  I ran into conflict with another mod I use (ticket status) so had to restore those changed files from my backup, and may try to integrate the code separately if I get some free time.  I hope the devs will consider including such an option.  We get duplicates all the time and it is a pain to constantly manually copy/paste and/or notate tickets to refer to another ticket.I really like @[deleted] suggestion to just have a "merge" button where you click a few checkboxes for multiple tickets and just have it merge them all into whichever one is the oldest.

Does anyone know if this works with 1.9.8 (stable)?