Email Settings

mounir

Hi,I cant configure my email settings i used imap+SSL i continuously get an error.Then i tried as test the google pop settings but that was also not succefull.The error i get is : cant connect to '''''' : Permission denied, my username, password and server settings are correct.In the screenshot you can find the information about the current osticket installation.Can i get some help please.Thank you.

osticket preffff.PNG

mounir

Version

osticket preffff.PNG

JRogers

You have to first enable POP and/or IMAP on your Google account. Since you did not mention this, I assume you have not done it.Jack

mounir

Sorry for not mentioniong it, but i did enable pop

JRogers

Can you post a screen shot of your osTicket email setup page?Thanks.Jack

mounir

Ofcourse

JRogers

Sorry, not that one. The one where you specify settings for each account (POP, IMAP, etc.).Jack

mounir

This one right ?

mounir

I tried also to disable selinux, but that was also no the solution

JRogers

"Permission denied" is what caught my eye. It seems that you'd get an "Invalid login or password" type error if that's the problem. It also seems that you'd get a connection failure if the port is incorrect. Is there a firewall that might be blocking outbound connections?Can you connect to this Gmail account using these same settings, but on a desktop mail client (Thunderbird, Outlook, etc.)?I hope someone else will weigh in on this, as I'm at work and things are getting busy.Jack

ntozier

Permission denied.You appear to be using gmail, did you go into your gmail account and authorize POP?

mounir

Hi Jack,Yes i doublechecked it and i can login succesfully with my mail-client.The strange thing is i cant telnet to : pop.gmail.com 995 imap.gmail.com 993I disabled selinux and i disabled my iptables, so i guess the firewall is not the issue here, the strange thing is i cant figure out what is causing this problem.

mounir

Hi Ntozier,Yes this is enabled i uploaded a screenshot 3 Is there any information that i can give you what might be helpfull ?

ntozier

Your uploaded screen shot did not show POP enabled, or if it did it wasn't in english and didn't look like a radial was selected at all.What do you mean that you cannot telnet to pop.gmail.com 995 or imap.gmail.com 993. What happens when you try?

mounir

POP is ingeschakeld means in English POP is enabled.Im getting a different error now : Can not authenticate to IMAP server: Please log in via your web browser: http://support.google.com/mail/accou

mounir

Im trying with imap know to see if there is a difference

mounir

I tried with another domain Fetching Email via IMAP or POP Connection failed to mail.mcxess.com,110: Connection timed outPOP 110SMTP 25

JRogers

The strange thing is i cant telnet to : pop.gmail.com 995

imap.gmail.com 993

I disabled selinux and i disabled my iptables, so i guess the firewall is not the issue here, the strange thing is i cant figure out what is causing this problem.

I think this tells us the problem is not in osTicket. You need to solve this before osTicket can fetch mail. Do you have tcpwrappers that might be blocking the connections?Jack

nhybgtvfr

firstly check dns resolution, from the cli on the server with osticket installed:ping pop.gmail.com ping imap.comregardless of whether you get a reply or not, does it resolve an ip address? if not then it's dns. try ping 64.233.167.109 (pop)or ping 64.233.167.108 (imap) or ping 74.125.206.108 (another gmail imap address)if these work the problem is your dns.if these still fail, then there's something wrong with the routing somewhere.try traceroute pop.gmail.com (linux) or tracert pop.gmail.com (windows) and see where that gets to.the last ip you get to before you start receiving a string of asterisks is where the problem is. it's almost certainly going to be a firewall or router, with an outside chance of being a switch.

mounir

Hi Jack and nhybgtvfr,Here is an update is SMTP is working now, the only problem for now is pop and imap.i cant telnet to ports : 995,993 and 110.I even disabled iptables, firewall-tui.Does anyone have an idea ?