Hi,I cant configure my email settings i used imap+SSL i continuously get an error.Then i tried as test the google pop settings but that was also not succefull.The error i get is : cant connect to '''''' : Permission denied, my username, password and server settings are correct.In the screenshot you can find the information about the current osticket installation.Can i get some help please.Thank you.
Version
You have to first enable POP and/or IMAP on your Google account. Since you did not mention this, I assume you have not done it.Jack
Sorry for not mentioniong it, but i did enable pop
Can you post a screen shot of your osTicket email setup page?Thanks.Jack
Ofcourse
Sorry, not that one. The one where you specify settings for each account (POP, IMAP, etc.).Jack
This one right ?
I tried also to disable selinux, but that was also no the solution
"Permission denied" is what caught my eye. It seems that you'd get an "Invalid login or password" type error if that's the problem. It also seems that you'd get a connection failure if the port is incorrect. Is there a firewall that might be blocking outbound connections?Can you connect to this Gmail account using these same settings, but on a desktop mail client (Thunderbird, Outlook, etc.)?I hope someone else will weigh in on this, as I'm at work and things are getting busy.Jack
Permission denied.You appear to be using gmail, did you go into your gmail account and authorize POP?
Hi Jack,Yes i doublechecked it and i can login succesfully with my mail-client.The strange thing is i cant telnet to : pop.gmail.com 995 imap.gmail.com 993I disabled selinux and i disabled my iptables, so i guess the firewall is not the issue here, the strange thing is i cant figure out what is causing this problem.
Hi Ntozier,Yes this is enabled i uploaded a screenshot 3 Is there any information that i can give you what might be helpfull ?
Your uploaded screen shot did not show POP enabled, or if it did it wasn't in english and didn't look like a radial was selected at all.What do you mean that you cannot telnet to pop.gmail.com 995 or imap.gmail.com 993. What happens when you try?
POP is ingeschakeld means in English POP is enabled.Im getting a different error now : Can not authenticate to IMAP server: Please log in via your web browser: http://support.google.com/mail/accou
Im trying with imap know to see if there is a difference
I tried with another domain Fetching Email via IMAP or POP Connection failed to mail.mcxess.com,110: Connection timed outPOP 110SMTP 25
The strange thing is i cant telnet to : pop.gmail.com 995
imap.gmail.com 993
I disabled selinux and i disabled my iptables, so i guess the firewall is not the issue here, the strange thing is i cant figure out what is causing this problem.
I think this tells us the problem is not in osTicket. You need to solve this before osTicket can fetch mail. Do you have tcpwrappers that might be blocking the connections?Jack
firstly check dns resolution, from the cli on the server with osticket installed:ping pop.gmail.com ping imap.comregardless of whether you get a reply or not, does it resolve an ip address? if not then it's dns. try ping 64.233.167.109 (pop)or ping 64.233.167.108 (imap) or ping 74.125.206.108 (another gmail imap address)if these work the problem is your dns.if these still fail, then there's something wrong with the routing somewhere.try traceroute pop.gmail.com (linux) or tracert pop.gmail.com (windows) and see where that gets to.the last ip you get to before you start receiving a string of asterisks is where the problem is. it's almost certainly going to be a firewall or router, with an outside chance of being a switch.
Hi Jack and nhybgtvfr,Here is an update is SMTP is working now, the only problem for now is pop and imap.i cant telnet to ports : 995,993 and 110.I even disabled iptables, firewall-tui.Does anyone have an idea ?
