I want osticket automatically create a ticket if my client sends an email to : support@mydomain.com. I was success in setting up IMAP access for support@mydomain.com and also turn on "Email Fetching", "Fetch on auto-cron" and it worked. But the problem is that the ticket is just created only if there's someone sign in but not ASAP after clients send email.Is there any method allows to create a ticket automatically asap after client send an email (no need to wait for signing in)?

You probably need to set up an external job schedule as per the docs: http://osticket.com/wiki/POP3/IMAP_Setting_Guide

You need to e.g. setup POP/IMAP to receive/send mails (email tickets)You first need to add a new email address or modify the system email address.Just go there: Admin Panel -> Emails -> Emails  OR  scp/emails.phpThere you can also specify your SMTP and IMAP/POP settings ;)Additionally to @[deleted] answer, here are all the wiki articles related to email setup / config and osTicket:http://osticket.com/wiki/Email_settingshttp://osticket.com/wiki/POP3/IMAP_Setting_Guidehttp://osticket.com/wiki/Email_Piping

Your problem is that you enable  Fetch on auto-cron.. this mean you have to be online in osticket before any cronjob is done.

Write a Reply...