Using email addresses other than the default when replying

av76 · Oct 18, 2014

I am using v1.9.3 (bba9ccc) and have run into a small problem. I would like to be able to reply to emails using the email address that the message was originally sent to. Right now, every email that is sent uses the address specified in "Default MTA:". There is a message above that setting that says "Outgoing Emails: Default email only applies to outgoing emails without SMTP setting." so I would assume that as long as the other email addresses have SMTP settings then the other email addresses should be used. To make sure the SMTP settings were valid for the other address, I was able to send a message from Emails-Diagnostic. The email account is a gmail account, if that makes a difference. Is there another setting that needs to be changed? Any comments or help are greatly appreciated. Thanks.

ntozier · Oct 20, 2014

Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.outgoing email can be set at a couple different levels.Admin panel -> Settings -> Emails -> Default System EmailAdmin panel -> Settings -> Emails -> Default Alert Email (used to send to staff)Admin panel -> Agents -> DepartmentThe Admin panel -> Settings -> Emails -> Default MTA is to pick which setting at Admin panel -> Emails to use as the mail transfer agent.