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Hey everyone,I just installed OSTicket and it was all going pretty smoothly until I started to test out some features. When a person creates a ticket - the IT team gets it. When we reply to it - the end user gets an email. Now here is the problem - when the end user replies to that email there is nothing added to the thread as it should do. I want to enable this feature so the end user can reply to an email and have that info added to the existing ticket. Instead it goes to the support email account.Again, to be clear - the Support team will work exclusively through OS Ticket. I am trying to make it easier for the end user to reply and give more information via email.Here are some details about my setup. I have it running on hostmonster and I am using piping (not IMAP/POP).I have an email alias set up through Hostmonster (which seems to be working).Any ideas?