I am trying to get email into tickets working. If I am logged into osTicket it pulls just fine. I have setup a cron file, and imported into crontab, but it is not working. I am sure its an issue on my end as i am not very versed with cron/ CLI. here is what i have...ostcron.txt containing*/1 * * * * nobody /usr/bin/php /Library/Server/Web/Data/Sites/Default/support/api/cron.phpthe paths are correct for the location of php and cron.phpin terminal i then ran crontab /Library/Server/Web/Data/Sites/Default/support/ostcron.txtwhen i do a crontab -l i get the result:*/1 * * * * nobody /usr/bin/php /Library/Server/Web/Data/Sites/Default/support/api/cron.phpI am running this on MAC  OS X Server 3.2.1Anyone see something glaring?

osticket.tiff

Not so familiar with MAC OS X server, but under linux I would do acrontab -eto edit the crontab instead of crontab /Library/Server/Web/Data/Sites/Default/support/ostcron.txtBeside that, can you see in the system log any info if the cronjob is execute? In linux the log files are under /var/log/ usually and the default log file is called "messages", but I have no idea if it's the same under mac os x server.

found an error.../bin/sh: nobody: command not found

5 days later

the "nobody" is saying run this as use nobody.You should change that based on the user you want it to run as and/or customize it tor your OS.I'd try to just remove it and see what happens.

4 months later

been a while, but i have reinstalled everything and again, its working when i am logged in as a user to OSTicket, but cronjob is not working. i created the cron job using crontab -e as suggested, and updated all file paths.

cron.tiff

now running:OSX 10.10.2PHP 5.6.4OST 1.9.5OSX server 4.0.3

And what happens when the script is run...  is it logging an error?Have you enabeld Email Fetching: at Admin panel -> Settings -> Emails ?HAve you checked your mail server logs to see if the connection is getting refused / and why?

9 days later

I got it all to work! I just had to keep beating it into the system. also there were some errors with the file path to php, which i have fixed. Thanks everyone for your help!

Very welcome.I'll mark this thread as resolved and close it.Please feel free to start a new thread if you have another question, comment, etc.

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